Frequently Asked Questions

Where are you based? We are based in the suburb of Coburg in Victoria, Australia.
Can I buy direct from your shop? We do not have a brick and mortar store or shop. You can purchase our products from our stockists. They are sold online or in store with our stockists.
Where are your prices? We sell our products wholesale, therefore our prices are only on request or quotation based. To buy our products directly at retail price, refer to our stockists section.

Do you offer wholesale pricing? Yes, we specialize in wholesale supply for retailers, cafes, and gift stores. Contact us for a custom quote.
Is there a minimum order quantity (MOQ)? Yes, we enforce MOQ or minimum order value (MOV). They vary by product. Typically, wholesale orders MOQ start from 10 units. This small amount is our way of supporting other small businesses.
Can I request samples before placing a bulk order? Absolutely. We offer sample packs for businesses to evaluate product quality before committing to large orders.
Are there any requirements for me to purchase wholesale? Yes, you would require a valid and current Australian Business Number (ABN) and satisfy a minimum order value.

Do you ship Australia-wide? Yes, we deliver to all states and territories across Australia.
How long does delivery take? Orders are typically dispatched within 2–3 business days after agreement of payment terms. Delivery times vary based on location.
Do you offer international shipping? Currently, we focus on Australian distribution. For international inquiries, please contact us directly.

What payment methods do you accept? We accept cash, bank transfers, credit/debit cards, and PayPal for wholesale orders.
Can I get a tax invoice? Yes, all orders come with a tax invoice.

What is your return policy? We accept returns for damaged or incorrect items within 48 hours of delivery. Please contact us for assistance.
Can I cancel or modify my order? Orders can be modified or cancelled within 24 hours of placement.